HUBGEM MARKETING LTD Event Ticket Terms

Terms and Conditions
1.    Agreement: These terms and conditions (Terms) are between HubGem Marketing Ltd (company number 13299703), a company incorporated in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).

2.    Acceptance: You accept these Terms by making a booking or payment with us.

3.    Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.

4.    Series: Where you purchase a series package for multiple events, the package is valid for the events specified at the time of purchase. Unused events in a series package cannot be refunded but may be transferred to another person in accordance with these Terms. 

5.    Bookings: You may book Services through our website, in person or by otherwise contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.

6.    Transfer of Bookings: You may transfer your booking for the Services to another person by contacting us and providing us with the new attendee’s details. The transferee will be bound by these Terms. 

7.    Cancellations and rescheduling: We may reschedule or cancel the Services at any time by providing written notice to you. If we reschedule the Services and you are unable to attend the rescheduled Services, we will provide you with a full refund of any amounts paid by you to us. If we cancel an event, we will provide you with a full refund.

8.    Changes: We reserve the right to change the format, speakers, or venue of the Services. We will not be liable to you, and you will not be eligible for a refund, due to any such changes made by us. 

9.    Your Obligations: You agree that you will:
(a)    comply with our reasonable requests and requirements;
(b)    provide accurate information to us;
(c)    not attend if you are suffering from any illness that could risk others' health or safety;
(d)    inform us of any physical or medical conditions that may affect your participation; 
(e)    treat our premises, staff and equipment with respect and conduct yourself in a professional manner at all times during the provision of the Services; and
(f)    notify us of any dietary requirements where the Services include a catered event. We will use our best commercial endeavours to adhere to any dietary requirements notified to us in advance, however, not all kitchens will be allergen free and we may not be able to cater to all dietary requirements.

10.    Conduct and Behaviour: Where alcohol is served at an event, you agree to consume it responsibly. We reserve the right to remove any attendee whose behaviour we reasonably consider to be inappropriate, disruptive or disrespectful during the Services, without refund.

11.    Photography and Filming: We, our sponsors or partners may take photographs and videos during the Services for marketing and promotional purposes. If you do not wish to be captured in any photographs or videos, please notify a member of staff on the day of the Services. While we will take reasonable measures to avoid capturing attendees who do not wish to be photographed or filmed, we cannot guarantee this. Any photographs or videos captured may be shared with our sponsors and partners, or via our social media.  

12.    Payment: The prices will be set out on our online booking page or in person when you book. Payment must be made in full at time of booking, unless we otherwise agree in writing. Where invoicing is offered, payment must be made within 15 days of the date of the invoice. 

13.    Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.

14.    Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.

15.    Suspension: We may suspend the provision of Services to you:
(a)    if we reasonably suspect you are in breach of these Terms; and
(b)    while we investigate the suspected breach.
If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.

16.    Liability: We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to the following sentence, our total liability under these Terms is limited to the price paid or payable by you for the Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors. 

17.    Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.

18.    Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.

19.    Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

20.    No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.

21.    Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We may share your personal data with event sponsors, partners and funding bodies (including HubSpot) for the purposes of event administration, reporting requirements and marketing. We always handle your personal data in accordance with our privacy policy, available here.

22.    Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.

23.    Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

For any questions, please contact us at:
Email: hello@HubGem.co.uk