HubGem Marketing Ltd - Event Ticketing and Attendance Terms
Last updated: December 2025

These Event Ticketing and Attendance Terms (“Event Terms”) apply to all bookings for HubGem Marketing Ltd’s in-person and online events (“Event” or “Events”). By completing a booking or attending an Event, the attendee and/or purchasing organisation (“Attendee”, “you”) agree to be bound by these Event Terms.

These Event Terms operate alongside HubGem Marketing Ltd’s main Terms of Service and Privacy Policy. In the event of any conflict, these Event Terms take precedence for matters relating specifically to Events.

1. Definitions

In these Event Terms, unless the context requires otherwise:

Booking means the purchase of one or more tickets for an Event.

Event means any conference, workshop, webinar, training session, seminar, or other gathering (whether in-person, hybrid or online) organised, hosted, or delivered by HubGem Marketing Ltd.

Event Ticket or Ticket means a paid or complimentary pass permitting attendance at the Event.

HubGem, we, us, or our means HubGem Marketing Ltd.

Venue means the physical location at which an in-person Event is held.

2. Booking and Payment

2.1
Bookings for Events must be completed through the relevant HubSpot payment link or booking form. A Booking is confirmed once payment has been successfully made.

2.2
All Event Tickets must be paid for in full at the time of booking unless otherwise expressly stated.

2.3
Pricing for Events is correct at the time of publication but may vary for future Events.

2.4
Tickets grant access to the Event only, unless stated otherwise. Travel, accommodation, and all other associated costs are the responsibility of the Attendee.

3. Cancellation, Refunds and Transfers

3.1
Tickets are non-refundable. Due to the nature of Event planning and the significant upfront commitments involved, HubGem does not offer refunds for Event Tickets for any reason, including but not limited to non-attendance, changes in circumstances, illness, or travel disruption.

3.2
HubGem permits the transfer of a Ticket to another colleague or attendee free of charge, provided written notice is received at least 24 hours before the Event. After this time, name changes cannot be guaranteed.

3.3
If an Attendee does not attend the Event (“no show”), no refund or credit will be issued.

4. Changes to the Event by HubGem

4.1
HubGem reserves the right to make changes to the Event agenda, timings, speakers, sessions, format, or content without notice and without issuing refunds.

4.2
If an Event must be postponed, moved online, or materially changed due to circumstances beyond HubGem’s reasonable control (including but not limited to venue issues, speaker illness, transport disruption, strikes, severe weather, or any Force Majeure Event), HubGem will:
(a) transfer all Tickets to the new date, new venue, or online format; or
(b) provide the Attendee with the option to transfer the Ticket to another HubGem Event; or
(c) issue a credit note for the value of the Ticket, redeemable against HubGem services.

4.3
Where an Event is cancelled by HubGem and not rescheduled, HubGem will refund the Ticket price paid. This refund constitutes HubGem’s full liability to the Attendee. HubGem is not liable for any indirect or related costs, including travel or accommodation.

5. Attendance, Conduct and Admission

5.1
Attendees must conduct themselves in a respectful, safe, and professional manner at all times.

5.2
HubGem and the Venue reserve the right to refuse admission or remove any Attendee whose behaviour is inappropriate, unsafe, disruptive, or likely to cause harm, nuisance, or discomfort to others. No refund shall be provided in such circumstances.

5.3
Attendees must comply with all Venue policies, safety requirements, accessibility protocols, and staff instructions.

5.4
For online Events, Attendees must ensure they have an adequate internet connection and appropriate software or hardware. HubGem is not responsible for connectivity issues on the Attendee’s side.

6. Photography, Filming and Media Use

6.1
HubGem may photograph, record, livestream, or otherwise capture content during in-person and online Events.

6.2
By attending an Event, you consent to HubGem using images, voice, likeness, and contributions captured at the Event for marketing, training, and promotional purposes across print and digital channels.

6.3
If an Attendee prefers not to be photographed or recorded, they must notify HubGem in writing prior to the Event or inform a member of the team on the day. HubGem will take reasonable steps to respect such requests where practicable.

7. Online Events, Recording and Access

7.1
Online Events may be recorded. By attending, you consent to your participation being captured if your camera, microphone, or chat contributions are active.

7.2
HubGem may, at its discretion, provide access to Event recordings for a limited time. Recording access is not guaranteed and may be removed at any time.

7.3
Attendees must not copy, share, or distribute Event recordings, screenshots, chat logs, or materials. Attendees must not upload any part of the recording or Event content to public platforms.

8. Event Materials and Intellectual Property

8.1
All Event materials, slides, recordings, workbooks, and related content are owned by HubGem unless otherwise stated.

8.2
Attendees are granted a non-exclusive, non-transferable licence to use the materials for internal, personal, or organisational purposes. Materials must not be shared publicly, sold, repurposed, adapted, or reproduced without HubGem’s prior written consent.

9. Liability

9.1
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

9.2
To the maximum extent permitted by law, HubGem shall not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) loss of anticipated savings;
(c) loss or corruption of data;
(d) travel, accommodation, or out-of-pocket expenses;
(e) any indirect, incidental, or consequential loss.

9.3
Where HubGem is liable for a cancelled Event, the Attendee’s remedy is limited to a refund of the Ticket fee paid or a credit note as outlined in clause 4.2.

10. Force Majeure

10.1
HubGem shall not be liable for any failure or delay in performing its obligations under these Event Terms if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to strikes, lockouts, civil unrest, war, terrorism, fire, flood, severe weather, epidemic or pandemic, venue issues, transport disruption, or failure of utilities or digital platforms.

10.2
In such circumstances, HubGem may postpone, cancel, relocate, or move the Event online.

11. Data Protection

11.1
HubGem will process Attendee personal data in accordance with applicable data protection legislation and our Privacy Notice.

11.2
Attendee information may be used for the administration of the Event, communications before and after the Event, and reasonable marketing purposes, with opt-out options provided.

12. Governing Law and Jurisdiction

12.1
These Event Terms and any dispute arising from them shall be governed by the laws of England and Wales.

12.2
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Event Terms.

13. Contact Details

If you have questions about these Event Terms or your Booking, please contact:
hello@hubgem.co.uk